Last updated: August 12, 2026
Thank you for supporting Holarctic Bridges. This Refund & Cancellation Policy explains how refunds, cancellations, returns, and replacements are handled for events, workshops, field experiences, and printed-to-order products purchased through our website.
By registering for an event or placing an order, you agree to this policy.
1. Events, Workshops, and Field Experiences
Holarctic Bridges may offer small-group events, workshops, guided walks, field learning experiences, and educational activities.
Because event spaces may be limited, cancellation rules help us manage group size, planning, preparation, instructor availability, and administrative processing.
2. Event Registration Refunds
Event registration fees cover a reserved participant space, event planning, preparation, instructor time, and administrative processing.
Unless otherwise stated on the specific event page, cancellations made 7 or more days before the event may be eligible for a full refund.
Cancellations made less than 7 days before the event are generally not eligible for a refund.
Missed events and no-shows are not eligible for a refund.
At our discretion, we may offer a transfer to a future event if space is available.
3. Event Changes, Rescheduling, or Cancellation by Holarctic Bridges
Outdoor and field-based events may be affected by weather, safety concerns, trail or site conditions, instructor availability, low registration, or other circumstances beyond our control.
If Holarctic Bridges cancels an event, participants will be offered one of the following options:
- a full refund;
- transfer to a rescheduled event date;
- credit toward a future event, where applicable.
If an event is rescheduled and you are unable to attend the new date, please contact us and we will review refund or transfer options.
4. Weather-Dependent Events
Some Holarctic Bridges events take place outdoors and may involve natural conditions such as uneven terrain, mud, rain, insects, plants, wildlife, cold or hot weather, and other field conditions.
Events may proceed in light rain or normal seasonal weather unless we determine that conditions create safety concerns.
If conditions are unsafe or unsuitable, Holarctic Bridges may reschedule or cancel the event.
If an event is cancelled by Holarctic Bridges due to weather or safety concerns, participants will be offered a refund, transfer to a new date, or credit toward a future event.
Participants are responsible for dressing appropriately and preparing for outdoor conditions.
5. Printed-to-Order Products
Some products sold through our website may be printed or produced after an order is placed. These may include calendars, greeting cards, art prints, canvas prints, educational materials, or other custom or seasonal items.
Because printed-to-order products are made specifically for each order, returns and cancellations are limited once production has started.
6. Order Cancellations for Printed Products
If you wish to cancel an order for a printed-to-order product, please contact us as soon as possible.
If production has not yet started, we may be able to cancel the order and issue a refund.
If the order has already been sent to production, printing, or fulfillment, we may not be able to cancel or refund the order unless the product arrives damaged, defective, or incorrect.
7. Returns and Exchanges
Printed-to-order products are generally not eligible for return or exchange unless there is a clear issue with the order, such as:
- the item is defective;
- the wrong item was received;
- there was a production or fulfillment error;
- the item arrives with significant shipping damage and the issue is reported with supporting photos.
Damage during shipping will be reviewed on a case-by-case basis. Where applicable, Holarctic Bridges may work with the shipping carrier, print provider, or fulfillment partner to review available options. A refund or replacement is not guaranteed for damage caused during shipping, but we will do our best to help resolve the issue fairly.
We do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, incorrect shipping information provided by the customer, or minor colour differences between the screen preview and printed product.
Please note that colours, contrast, and print finish may vary slightly depending on screen settings, printing methods, materials, and product type.
8. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- your order number;
- your name and email address;
- a brief description of the issue;
- clear photos of the damaged, defective, or incorrect item;
- photos of the packaging, if the item was damaged during shipping.
After reviewing the issue, we may offer a replacement, refund, store credit, or another appropriate solution depending on the product and situation.
9. Shipping Issues
Customers are responsible for providing a correct and complete shipping address at checkout.
Holarctic Bridges is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete customer information.
If a package is delayed, lost, or damaged during shipping, we will review the situation and may work with the shipping carrier, print provider, or fulfillment partner where applicable.
10. Preorders
Some seasonal products, such as calendars or holiday card sets, may be offered as preorders.
Estimated production and delivery timelines will be provided where possible, but timelines may vary depending on printing, fulfillment, shipping, holidays, and supplier availability.
Preorders may be cancelled and refunded only if production has not yet started, unless otherwise stated on the product page.
11. Digital Products
If Holarctic Bridges offers digital products in the future, digital purchases may be non-refundable once files have been delivered or accessed, unless required by law or unless there is a technical issue that prevents access and cannot be resolved.
12. How to Request a Refund, Cancellation, or Replacement
To request a refund, cancellation, return review, or replacement, please contact us:
Holarctic Bridges
Ottawa, Ontario, Canada
Email: info@holarcticbridge.com
Website: holarcticbridge.com
Please include your order number or event registration details so we can assist you more quickly.
13. Policy Updates
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.