Last updated: August 9, 2026
Thank you for shopping with Holarctic Bridges. This Shipping & Delivery Policy explains how we handle production, pickup, delivery, and shipping for products purchased through our website.
1. Products Covered by This Policy
This policy applies to physical products purchased through our online store, including but not limited to:
- calendars;
- greeting cards;
- art prints;
- canvas prints;
- educational materials;
- seasonal or printed-to-order products.
Event registrations, workshops, and field experiences are not shipped. Details for events are provided on the relevant event page or by email after registration.
2. Printed-to-Order Products
Some Holarctic Bridges products are printed or produced only after an order is placed.
This means that production time may be required before your order is ready for pickup, local delivery, or shipping.
Estimated production times will be listed on the product page where possible. Production timelines may vary depending on the print provider, product type, seasonal demand, holidays, and supplier availability.
3. Order Processing Time
Orders are usually reviewed and processed after payment is confirmed.
Processing and production times may vary depending on the product. Printed-to-order items may take several business days before they are ready to ship or deliver.
If there are any significant delays, we will contact you using the email address provided at checkout.
4. Pickup and Local Delivery
Where available, Holarctic Bridges may offer local pickup or local delivery in the Ottawa area.
Pickup or delivery instructions will be provided at checkout or by email after your order is placed.
Customers are responsible for picking up orders during the agreed pickup window or providing accurate delivery information.
5. Shipping
Shipping options and costs, where available, will be shown at checkout.
Shipping times are estimates only and are not guaranteed. Delivery may be affected by printing timelines, carrier delays, weather, holidays, customs, incorrect addresses, or other circumstances beyond our control.
6. Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout.
Please carefully review your shipping information before placing your order.
Holarctic Bridges is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete address information provided by the customer.
7. Shipping Delays
We do our best to process and ship orders within the estimated timeframe, but delays may occur.
Possible reasons for delay include:
- production or printing delays;
- high seasonal demand;
- weather conditions;
- holidays;
- carrier delays;
- supply shortages;
- incorrect or incomplete customer information.
If your order is delayed, please contact us and we will review the status of your order.
8. Damaged Packages or Products
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- your order number;
- your name and email address;
- photos of the damaged item;
- photos of the packaging;
- a brief description of the issue.
After reviewing the issue, we may offer a replacement, refund, store credit, or another appropriate solution depending on the product and situation.
9. Lost or Missing Packages
If your package appears to be lost or missing, please contact us so we can review the order and shipping information.
Where applicable, we may work with the shipping carrier, print provider, or fulfillment partner to investigate the issue.
Holarctic Bridges is not responsible for lost packages caused by incorrect customer information, missed delivery attempts, or failure to pick up a package when required.
10. International Shipping
International shipping may not be available for all products.
If international shipping is offered, customers are responsible for any customs duties, import fees, taxes, or additional charges required by their country.
Delivery times for international orders may vary significantly and are not guaranteed.
11. Preorders and Seasonal Products
Some products, such as calendars or holiday card sets, may be offered as preorders.
Preorder timelines will be provided where possible, but estimated dates may change depending on production, printing, fulfillment, or shipping schedules.
If there is a major delay affecting your preorder, we will contact you with available options.
12. Contact Us
If you have questions about shipping, delivery, pickup, or order status, please contact us:
Holarctic Bridges
Ottawa, Ontario, Canada
Email: info@holarcticbridge.com
Website: holarcticbridge.com